Questions, answered
Still wondering about something? Email us at joypaws.shop@gmail.com
How long does shipping take?
Most orders arrive within 10–20 days. As soon as your order ships, we email you a tracking number.
How do I track my order?
Use the tracking link in your shipping confirmation email. Can’t find it? Email us your order number and we’ll send it again.
What if something is wrong with my order?
Email us with your order number and a photo of the issue, and we’ll work it out with you.